What would you do with an extra hour every day?
Admin. Follow-up. Bookkeeping. CRM. Social media. Research.
The random things that somehow end up back on your plate.
Total Virtual Assistant gives you a team behind you to get the work done.
You don’t need another person to manage. You need someone who can manage the work.
Bring us the work that’s eating up your time. We’ll figure out who should own it, get the right support in place, and make sure it gets done.
26 years of experience
Decades of executive and operations support means we recognize what needs to happen, what can be delegated, and when something isn’t working.
One point of contact
No recruiting, onboarding, and juggling five different freelancers. One relationship, one place to bring everything.
Support across your whole business
Admin, bookkeeping, CRM, social media, research, and special projects — handled under one roof.
A carefully selected team
Every team member is personally vetted and trained by Patricia. Our reputation is attached to their work, so we hire accordingly.
Strategy and execution
We don’t just check boxes. We help you decide what should come off your plate next, then take it off.
Flexible monthly support
Pick the amount of time your business needs each month, then adjust as it grows.
Patricia Gordon
Founder & Lead Strategist
“Ask Patty. She’ll figure it out.”
That’s what my clients say when something lands on their desk and they don’t know who should handle it. I’ve spent 26 years in executive and operations support, and for the past six I’ve run Total Virtual Assistant — the place business owners call when the day-to-day starts outgrowing their bandwidth.
Along the way I’ve managed admin and operations for insurance agencies, real estate brokers, plumbing companies, and industrial laundry distributors — turning scattered inboxes, spreadsheets, and data into a clear, dependable system.
I’ve also handled the work that never makes it onto a highlight reel: bookkeeping, payroll, expense reports, inbox management, and the client onboarding systems that make everything else possible.
Today Total Virtual Assistant is a small team I recruit, train, and mentor personally. Every client gets a dedicated assistant who learns their business and works with them directly — with me leading strategy and backing the team up, so your work keeps moving even when one of us is out.
If your business has outgrown the spreadsheet-and-sticky-note phase but isn’t ready for a full-time ops hire, that’s exactly the gap we work in.
A dedicated team that knows your business.
You don’t need to know whether you need an executive assistant, a bookkeeper, or a CRM specialist before you call. Figuring that out is part of what we do.
Take the Gut Check
Find out what’s consuming your time and where support would make the biggest difference.
Book a strategy call
Bring your messy list. We’ll talk through what’s happening in your business and decide what support makes sense.
Meet your team
You’re matched with a dedicated assistant, plus a backup, who learns your business, your tools, and how you like things done.
Get your time back
Your team handles the day-to-day through your shared task list and Google Voice line, while we keep an eye on the bigger picture.
Your first 90 days are white-glove. Our founder will be closely involved while we set priorities, build your workflows, and learn the nuances of your business. After that, your assistant owns the day-to-day and works with you directly — and the team stays in your corner for strategy, quality, and whatever’s next.
One relationship. Support across your whole business.
Not every client needs every service. We find the right combination for yours during your strategy call.
Executive & Admin Support
Calendar, inbox, and CRM management across time zones — the recurring admin work that quietly keeps you moving so you can stay with your clients.
CRM Systems & Automation
Ongoing support for the pipelines, custom fields, and automations in Pipedrive, AgencyZoom, HomeWorks, and House Call Pro — kept running the way your team actually sells and delivers.
Bookkeeping & Financial Ops
Invoicing, payroll, reconciliation, and reporting in QuickBooks and SurePayroll — handled in the background, so your books stay audit-ready without eating your week.
Dashboards & KPI Reporting
Monthly dashboards and weekly scorecards, maintained for you, that map your CRM data to the metrics that actually explain business health.
Social Media & Content
Ongoing content calendars, scheduling, and platform management for service-based and creative brands who need steady support, not another to-do.
Research, Coordination & Special Projects
Vendor research, project coordination, client follow-up, tracking down receipts, sitting on hold with a software company — the random things that don’t fit a job title but still eat your day.
A little of the support we’ve provided lately
Event Attendee Directory
Built a secure, login-only attendee directory for a women’s entrepreneur gathering — searchable profiles, headshots, and a branded landing page that let business owners keep networking with each other well after the event ended, replacing spreadsheets and PDFs entirely.
Business Suites & Marina Rentals
Partnered with the team to build a personalized Asana system for a property management portfolio spanning business suites and marina rentals — handling the backend tracking of insurance certificates, occupancy permit renewals, and lease compliance deadlines, so in-person staff could stay present for face-to-face client relationships instead of chasing paperwork.
Media Sales Support
Built and maintain the Pipedrive CRM behind an advertising placement sales team operating across the Bahamas — tracking airport placements and other strategic locations across the islands, with structured pipelines and reporting that keep placement tracking and revenue visibility clear across the region.
How much of your business should you still be doing yourself?
Take the free Business Gut Check and find out where your time is getting eaten up, what you should delegate next, and what kind of support would give you the most time back. No judgment, no fluff — just a straight read on where things actually stand.
Take the Free Gut Check- 9questions about follow-up, your inbox, your CRM, and time off
- 90seconds, start to finish
- 1clear read on what to delegate first
Pick your hour
Every package includes strategy sessions, a dedicated assistant, and access to the full team’s skills. The only thing that changes is how much time you get back each month.
The Daily Half Hour
Consistent support for the owner who wants to start small — admin cleared, systems tuned, in steady bursts.
- Bi-weekly check-in to review priorities
- A shared task list to submit and track requests
- A dedicated Google Voice number for direct text access
- A monthly recap of what got done
The Daily Hour
An extra hour back every workday, dedicated to moving your business forward.
- Weekly strategy meetings to review priorities and progress
- A shared task list to submit and track requests
- A dedicated Google Voice number for direct text access
- Regular progress updates on what’s done and what’s next
- Proactive recommendations on systems and processes
- Ongoing prioritization based on deadlines and impact
The Double Hour
For growing teams juggling multiple systems or a workload that’s outpacing one hour a day.
- Everything in The Daily Hour, plus:
- Twice-weekly strategy meetings
- Priority, same-day turnaround on requests
- Expanded platform and reporting coverage
- A dedicated support pod assigned to your account
Admin, bookkeeping, CRM cleanup and pipeline builds, social media, SOPs, inbox and calendar management, onboarding systems, reporting, invoicing, research, project coordination, and the recurring work that always seems to pile up.
Strategy meetings count toward your monthly hours, but they’re working sessions, not status calls — we use them to decide what gets delegated and build a real plan to clear your plate.
Business hours: 5:00 a.m.–5:00 p.m. Pacific, so both coasts are covered. We work around your deadlines, not the clock, and messages sent during business hours are acknowledged the same day — even when the full request takes longer.
Not sure which package fits? Bring us your list — we’ll recommend the right starting point.
Book a Strategy CallOur promise to you
Timely Responses
Time is money. Messages sent during business hours are acknowledged the same day, and every text, email, and call gets a response within 24 hours.
Deadlines
You will never have to worry about a looming deadline again.
Nothing Gets Lost
Every task has a clear owner on your team and is tracked from request to done, so nothing slips through the cracks.
Positivity
You will be met with enthusiasm and a glass-half-full attitude. Always.
CRM a mess? Start with a cleanup.
If your CRM needs a reset before ongoing support makes sense, our done-for-you cleanup service gets it usable fast.
OrganizeMyCRM
Duplicates merged, dead leads cleared, and every record made usable in days, plus an ongoing Care Plan so it stays that way. Works inside GoHighLevel, HubSpot, Pipedrive, Housecall Pro, and HomeWorks.
Learn More →Bring us your list.
The messy, half-finished list of everything that’s eating your week. We’ll figure out who should own it, get the right support in place, and make sure it gets done.
Are you a VA who likes figuring things out?
We’re building a small, skilled team. If you know your way around CRMs, bookkeeping, inboxes, or content — and you’re comfortable saying “I don’t know yet, but I’ll figure it out” — we’d like to hear from you. New team members start alongside Patricia, so you’re never figuring it out alone.
Apply to join the team